Account Manager - Burnaby in Burnaby, BC at Securitas Canada

Date Posted: 3/28/2020

Job Snapshot

Job Description

Job Code: 92586568480

Category: CAN Manager-Professional

Reporting directly to the District Manager  the Accounts Manager is responsible for establishing and maintaining profitable relationships with our customers.  As the primary external representative to our customer, the Accounts Manager must convey a sense of expertise in all of our services in a professional manner.

Job Requirements


1.    The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed.  Additional duties may be assigned, and functions may be modified, according to business necessity.
2.    All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
3.    Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
4.    In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
5.    All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.


•    Coordinates financial planning and budget processes.
•    Creates and maintains client Post Orders.
•    Creates strong customer relationships.
•    Ensures the renewal of client contracts within established financial parameters.
•    Establishes and maintains an effective liaison with all assigned clients through regularly scheduled calls and communications as outlined in Best Practices.
•    Resolves all client and guard issues in consoltat
•    Responds and resolves site emergencies and issues.
•    Responsible for overseeing and providing support for National and Strategic Accounts and their managers.
•    Reviews accuracy and appropriate use of Clients Database.
•    Reviews client profitability and related reporting ensuring that results met or exceed branch expectations.
•    Supports Branch Offices throughout the province and Country.
•    Ensures compliance with Occupational Health and Safety Act.
•    Investigates accidents and/or critical injuries on-site..
•    Other duties as assigned.


•    Must be self motivated and have the ability to relate to, and communicate with individuals at all levels.
•    Must be able to organize and prioritize to support an effective/efficient operation and accomplishment of stated goals.
•    Superior communication (both oral and written) and presentation skills.
•    Ability to work equally well in a team environment while being a self starter.
•    Attention to detail and high degree of accuracy.
•    Strong problem identification and problem resolution skills.
•    Ability to work effectively as a part of a team as well as independently.
•    Strong customer service and customer orientation skills.
•    Superior computer skills in MS Office (Word, Excel, PowerPoint).


•    University degree or College diploma in a related field or combination of experience and education
•    Minimum of three (3) years experience preferably within the Security industry is essential.

 WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, required the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:
•    Maintaining composure in dealing with authorities, senior executives, clients, and staff, occasionally under conditions of urgency and in pressure situations.
•    Must undergo and meet company standards for background and reference checks, and behavioural selection survey.
•    Required ability to handle multiple tasks concurrently.
•    Handling and being exposed to sensitive and confidential information.
•    Regular use of vehicle required in the performance of duties.
•    Regular to frequent travel to various company offices and other locations.
•    Reading and analyzing reports and data, including computer usage.