Alarm Operator/Operations Rep - Bilingual (French) in Toronto at Securitas Canada

Date Posted: 8/7/2022

Job Snapshot

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Job Description

Job Description

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.
  • Inbound/Outbound calls to handle inquiries, provide resolutions via escalations to Branch.
  • Confirming the health & Safety of Security guards in the field via various alerts.
  • Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while handling Remote Guarding alarms and security guard scheduling transactions.
  • Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests.
  • Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion.
  • Completing daily briefing, as well as, writing and being able to understand incident reports.
Job Requirements
  • With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. 
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent sitting, and computer use, which may be required for long periods of time,
  • Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
  • Individuals with call centre and/or Security experience is preferred along with customer service skills.
  • A decent aptitude with computers is an asset.
  • We are a 24/7/365 operation and our shifts reflect that.
  • We are looking for Bilingual (English/French)