Site Security Account Manager in Toronto at Securitas Canada

Date Posted: 9/9/2022

Job Snapshot

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Job Description

Securitas, a global leader in the security industry, has been providing security services since 1899. With over 9,000 employees in 30 offices across Canada and over 370,000 employees globally, we possess the experience and knowledge to offer a broad range of services including: Leading Technology Solutions, Remote Guarding, On-site and Mobile Guarding, and Investigations. We offer our staff a great benefits plan, great pay rates and opportunities to grow. Our organization continues to grow in Canada and around the world by providing our clients with superior service.

This is a great opportunity for an experienced senior supervisor or manager within the protective services industry. If you have a strong sense of urgency and keen attention to detail our team is looking to add someone who can independently manage, establish, maintain and reviewing work schedules for a portfolio of posts. You will match available guards to posts, notify employees of schedules and changes and control costs through the implementation of effective scheduling strategies.

Reporting to the District Manager and Client Security Management, as a Site Operations Manager, you will be responsible for the management and operation of the site staff, day to day operations and escalating incidents as needed. You will be responsible for directly overseeing & documenting the overall security operation, and championing both customer service and service excellence in conjunction with Securitas’ Core Values; Integrity, Vigilance and Helpfulness.

Site Security Operations Manager Responsibilities include, but not limited to:

  • Inspection of all reports being generated by security staff for quality control issues. This includes Shift Reports, Patrol Reports, Incident Reports, etc. Ensuring proper detail is being included and that paperwork is submitted in a timely manner.
  • Random inspections of all shifts and posts and to ensure that all security officers are performing their duties according to established site and Company procedures.
  • Inspection of uniforms and equipment. Obtaining additional gear and equipment as needed for security staff.
  • Inspecting all posts to ensure that they are properly stocked and organized.
  • Maintaining documentation of all training related materials.
  • Standing Orders Updates. Maintaining Security procedures and policies. Updating and maintaining SOP's.
  • Yearly performance reviews for all Security personnel and perform annual training seminars and refresher courses to employees assigned to Company facilities.
  • Interviewing, and screening of all new hires.
  • Maintaining accurate job descriptions for security personnel.
  • Handling of all employee complaints, comments, and suggestions.
  • Disciplining, coaching, and development of all Security personnel for all issues involving Security personnel according to established guidelines.
  • Maintaining and assisting in follow up investigations as needed
  • Assisting the Client Security Manager with day-to-day activities, and special projects as needed.
  • Maintaining and updating of employee files including all documentation.
  • Maintaining a rewards and recognition program for all security personnel.
  • Maintaining weekly schedule and payroll. Tracking and arranging coverage for all book offs, vacation time, sick/personal requests, training, special or additional coverage requests, etc.
  • Conducting special escorts such as terminations, etc.
  • Administrative duties such as entering work requests, accepting invoices for completed work, etc.
  • Assisting with all aspects of planning for on and off site events.
  • Representing Security at various meetings.
  • Other duties as assigned.


We are looking for reliable and self-motivated individuals whom combine the ability to maintain a professional composure when dealing with unusual circumstances, while delivering high quality customer service. It is also important that you display professional behaviour excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively at various social levels and across.

Specific qualifications for an entry level position include:

  • Valid Ontario Security License
  • Minimum 5 years of leadership experience.
  • Minimum 5-6 years of Security Supervisor or Site Security Manager experience.
  • Valid First Aid and CPR Certificate
  • Excellent knowledge of security operations and procedures
  • Knowledge of emergency management procedures
  • Exceptional organizational skills
  • Ability to write routine correspondence, including logs and reports
  • Schedule flexibility
  • Prior knowledge & experience of fire systems

Securitas Canada celebrates diversity and we welcome and encourage applications from the four designated groups; namely women, aboriginal people, visible minorities and persons with disabilities.

Job Requirements