Branch Manager - North York in North York, ON at Securitas Canada

Date Posted: 7/24/2018

Job Snapshot

Job Description

Job Code: 84309383266

Category: CAN Branch Manager

JOB SUMMARY:

Reporting directly to the Area Vice President, the Branch Manager is responsible for providing leadership and direction to all support and front-line staff at the Branch level.  The incumbent of this position is also responsible for ensuring that all assigned duties and specified mandates as stipulated by the Area Vice President are carried out and adhered to.

ESSENTIAL FUNCTIONS:

  1. The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed.  Additional duties may be assigned, and functions may be modified, according to business necessity.
  2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  3. Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

RESPONSIBILITIES:

  • Conduct security surveys of client premises utilizing the Security Service Start-Up Workbook to identify security requirements.
  • Make recommendations as to security coverage, systems and procedures to satisfy site requirements.
  • Create Post Orders for all new permanent and temporary accounts utilizing the Security PODS and SPOTS.
  • Establish and maintain an effective liaison with all assigned clients through regularly scheduled calls and communications as outlined in Best Practices.
  • Actively manage client account operations and support value added client programs.
  • Impose progressive discipline as appropriate.
  • Ensure the effective and expeditious resolution of Union grievances while minimizing costs.
  • Ensure the renewal of client contracts within established financial parameters.
  • Work closely with the Hiring and Training in order to identify client requirements, job profiles and qualified staffing for each client site.
  • Manage all aspects of new job start ups; manage all aspects of existing job shut downs. 
  • Effectively responds and resolves site emergencies and issues as they arise.
  • Advises staff on the interpretation of company policies and procedures.
  • Actively participates in the WSIB, RTW Program and all health and safety initiatives; enforces all programs as required.
  • Attends all permanent job start-ups including job start-up meetings; conducts security surveys for potential clients; continuously researches and is aware of industry competition.
  • Costs and prices potential business; creates strong customer relationships; develops and increases business; prepares transition plans for new business.
  • Documents and investigates invoice concerns; follows up on A/R’s older than 30 days; responds to client billing enquiries; reviews all invoices before mailing to clients/branch.
  • Ensures that Branch staff payroll information and hours is entered correctly and in a timely fashion inline with existing payroll procedures.
  • Other duties as assigned.

Job Requirements

POSITION SPECIFICATIONS:

  • Progressive experience in General Management.
  • Must possess excellent communication and interpersonal skills to work with internal and external contacts.
  • Must possess the necessary skills to effectively supervise staff.
  • Must be able to organize and prioritize to support an effective/efficient operation and accomplishment of stated goals.
  • Proficient in use of computers and various software applications including MS Word, Excel, Email, PowerPoint. 

QUALIFICATIONS:

  • College diploma in a related discipline preferred.
  • Minimum of three (3) years experience in service and management experience, preferably within the Security industry.

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, required the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, senior executives, clients, and staff, occasionally under conditions of urgency and in pressure situations.
  • Must undergo and meet company standards for background and reference checks, and behavioural selection survey.
  • Required ability to handle multiple tasks concurrently.
  • Handling and being exposed to sensitive and confidential information.
  • Regular use of vehicle required in the performance of duties.
  • Regular to frequent travel to various client sites and other locations.
  • Directing, motivating, training and coaching staff in a positive manner.
  • Reading and analyzing reports and data, including computer usage.