Mobile Services Manager - Mississauga in Mississauga, ON at Securitas Canada

Date Posted: 8/9/2018

Job Snapshot

Job Description

Job Code: 84562793620

Category: CAN Manager-Professional

JOB SUMMARY:

Reporting directly to the Branch Manager, the Mobile Services Manager is responsible for supervising the mobile operations at multiple sites.  The incumbent of this position performs inspections and ensures that post orders are being followed; coaches and trains personnel; carries out administrative procedures as required by the Branch; and responds to incidents and may provide service coverage as needed.

Job Requirements

ESSENTIAL FUNCTIONS:

  1. The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed.  Additional duties may be assigned, and functions may be modified, according to business necessity.
  2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  3. Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

RESPONSIBILITIES:

  • Ensures that service expectations are being met through regular contact with clients (both directly and indirectly) to ensure excellent customer service is offered; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
  • Actively manages clients’ account operations and supports value added client programs.
  • Visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary.
  • Participates in and coordinates with Branch management the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with diginity and respect.
  • Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any corrective action in a timely manner.
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with laws, regulations, policies and procedures.
  • Performs security audits; validates and ensures the smooth delivery of services; provides assistance to Security Officers in making sound decisions dependent upon circumstances in order to increase the development of their individual skills and competencies.
  • Ensuring that all site alarm and site inspections are completed within the stipulated time frame.
  • Regularly communicates with Security Officers all changes in procedure as well as any changes with respect to the clients needs to ensure efficient continuation of service delivery.
  • Completing incident reports as required; completing and submitting daily activity reports via email to the Branch Manager.
  • Ensures that all crisis situations are handled in an efficient and professional manner while adhering to all company processes and client orders.
  • Manages a shift and/or segment of mobile operations at multiple sites, including supervision of subordinate Security Officers; ensures that personnel deliver high quality service.
  • Able to function as a Security Officer or Dispatcher and be able to fully function in either position when required; perform tasks and duties of a similar nature and scope as required for assignement.
  • Other duties as assigned.

POSITION SPECIFICATIONS:

  • Must hold and continue to meet the requirements for any applicable province, country and municipal license for Security Officers.
  • Understanding of security operations.
  • Knowledge of supervisory practices.
  • Understanding of a variety of security and safety devices and controls.
  • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to track and maintain schedule assignments.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Ability to adapt to various sites and changes in post procedures.
  • Ability to write routine correspondence, including logs and reports.
  • Excellent planning, organizing and leadership skills.
  • Excellent oral and written communication skills.
  • Strong customer service and service delivery orientation.
  • Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
  • Ability to take initiative and achieve results.
  • Intermediate computer skills, including knowledge of MS Office Products (Word, Excel, PowerPoint) and Email are essential.
     

QUALIFICATIONS:

  • Degree or Diploma in a related discipline preferred.
  • Minimum of three (3) years of experience in the management of Security Guards/Officers
  • Must be able to obtain and retain a Security Officer License.
  • Bilingual in both English and French (both oral and written).

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, required the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
  • Directing and disciplining staff in a positive manner.
  • May be required to work overtime without advance notice.
  • Required ability to handle multiple tasks concurrently.
  • Keyboarding, basic computer usage and operating controls.
  • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • May be required to use vehicle for the performance of duties.
  • On occasion may be required to perform stressful and physical activity.
  • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
  • May be exposed to or required to handle sensitive and confidential information.