Scheduling Manager - Peterborough in Peterborough, ON at Securitas Canada

Date Posted: 2/7/2020

Job Snapshot

Job Description

Job Code: 92335070420

Category: CAN Manager-Professional

Reporting directly to the Branch Manager, the Scheduling Manager is responsible for independently managing, establishing, maintaining and reviewing work schedules.  The incumbent of this position also matches available staff to posts, notifies staff of schedules and minimizes avoidable overtime through the implementation of effective scheduling strategies.

Job Requirements


1.    The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed.  Additional duties may be assigned, and functions may be modified, according to business necessity.
2.    All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
3.    Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
4.    In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
5.    All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.


•    Manages the scheduling of Security Officers and Supervisors at client sites; manages the     scheduling process to optimize operating results and to keep avoidable overtime to a     minimum; determines best resolution to staffing issues and problems.
•    Maintains site coverage at all times; tracks requests for time off including vacation and     personal leave requests to ensure site coverage; responds to emergency situations, call-    offs, and absences to ensure that client sites have coverage; acts as call in center for     remote posts.
•    Ensures that accurate timekeeping payroll, and billing data is kept; verifies billing and payroll     reports and corrects discrepancies; interfaces with accounts receivable and payroll     departments to make corrections.
•    Maintains current knowledge of site contracts and requirements of Security Officer training,     availability and time worked.
•    Coordinates scheduling changes with management, supervisors, and staff; serves as a     liaison with clients, management and staff in resolving scheduling, training, billing and     payroll problems.
•    Ensures that an adequate amount of security staff are available to cover vacancies created     by absences and call-offs.
•    Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on     changes to post schedules and new Security Officer schedules.
•    Advises management of openings as they occur; assists in the screening of Security Officer     candidates; interviews new Security Officers when needed to ascertain their availability for     various shifts; matches Security Officers with site requirements and qualifications.
•    Recommends removal of Security Officers from posts based on client complaints,     attendance problems or other performance issues; advises management of any staffing     problems that may arise as client requirements change.
•    Administers progressive discipline when necessary.
•    Maintains records of Security Officer qualifications, certifications and training and     coordinates on-site training requirements with Site Supervisor to meet client needs.
•    Manages key and equipment control processes.


•    Thorough understanding of Security Operations
•    Accurately assess employee strengths and development needs and provide feedback and     coaching as deemed appropriate.
•    Must be able to organize/prioritize in order to support an effective/efficient operation and     accomplishment of stated goals.
•    Must have a high level of experience in dealing with various levels of individuals within the     organization and be able to adapt to the various levels of communication required with each     group.
•    Must possess the ability to discuss both positive and negative situations with those     individuals in such a manner as to ensure that the necessary goal is achieved with a positive     result.
•    Strong communication and interpersonal skills.
•    Ability to work varying hours and including on call responsibilities after hours.
•    Proficient in various software applications including Microsoft Word, Excel and PowerPoint.


•    College diploma in a related discipline or equivalent.
•    Minimum of two (2) plus years of related experience.

 WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, required the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:
•    Maintaining composure in dealing with authorities, senior executives, clients, and staff,     occasionally under conditions of urgency and in pressure situations.
•    Must undergo and meet company standards for background and reference checks, and     behavioural selection survey.
•    Required ability to handle multiple tasks concurrently.
•    Handling and being exposed to sensitive and confidential information.
•    Regular use of vehicle required in the performance of duties.
•    Regular to frequent travel to various company offices and other locations.
•    Directing, motivating, training and coaching staff in a positive manner.
•    Reading and analyzing reports and data, including computer usage.