Technical Solutions Engineer - North York in North York, ON at Securitas Canada

Date Posted: 8/30/2018

Job Snapshot

Job Description

Job Code: 84852284894

Category: Technologie de l'information

JOB SUMMARY:

Manages all aspects and phases of physical security systems solution services in the assigned territory. Serves as a subject matter expert in regards to video surveillance, physical access control, intrusion prevention, and other physical security technology applications. Promotes, creates awareness of, and provides training to security management and sales staff in regards to security system solution services. Consults on security design issues with clients, vendors and colleagues. Ensures strong customer service by managing expectations, executing on commitments, and providing support throughout the client relationship cycle. Attains key performance metrics including profit & loss objectives for the Technology Unit in assigned territory.

ESSENTIAL FUNCTIONS:

  1. The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed.  Additional duties may be assigned, and functions may be modified, according to business necessity.
  2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  3. Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

RESPONSIBILITIES:

  1. Promotes the use of security systems technology applications as a service solution that adds value for clients and drives profitability for the Company.
  2. Ensures the delivery of high quality customer service through regular contact with Area Vice {residents, Branch Managers, Business Development Managers, Clients, Vendors and Partners; evaluates quality and initiates corrective action as necessary.
  3. Identifies and manages relationships with subcontract suppliers within assigned territory to prepare and successfully deliver solutions.
  4. Analyses operational financial indicators to continuously improve performance; ensures profitable operations with full profit and loss accountability for assigned Technical Solutions Unit Territory.
  5. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
  6. Participates as a team member in the Business Unit and Canada’s strategic planning and provides leadership in business development.
  7. Obtains necessary industry technical certifications.
  8. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

Job Requirements

MINIMUM HIRING STANDARDS:

  • Must have reliable means of transportation (public or private).
  • Must have legal right to work in Canada.
  • Must have the ability to speak, read, and write English.
  • Must have High School Diploma.
  • Must be willing to participate in the Company’s pre-employment screening process, background investigation.
  • Must be willing and able to travel extensively throughout a large territory.

EDUCATION/ EXPERIENCE:

Bachelor’s degree in a business related field and 6 years of successful and progressively responsible physical security systems experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Preferred qualifications are: PSP certification; experience/certification with AMAG, Avigilon, Axis and/or Milestone; experience with video analytics; and, experience with remote video monitoring solutions.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

  • Detailed technical knowledge of physical security systems, including video surveillance, access control. Intercom and intrusion detection.
  • Demonstrated skill and record of achievement in business-to-business sales or operational activities.
  • Understanding of service industry cost and profitability drivers.
  • Strong customer service and service delivery orientation.
  • Skills to create and present a strong value proposition.
  • Excellent planning, organizing and leadership skills.
  • Self-starter, with ability to take initiative and achieve results.
  • Ability to be an effective member of and lead project teams.
  • Ability to use the standard office application software.
  • Basic knowledge of computer network architecture, data transmission and bandwidth.

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, senior executives, clients, and staff, occasionally under conditions of urgency and in pressure situations.
  • Must undergo and meet company standards for background and reference checks, and behavioural selection survey.
  • Required ability to handle multiple tasks concurrently.
  • Handling and being exposed to sensitive and confidential information.
  • Regular use of vehicle required in the performance of duties.
  • Regular talking and hearing
  • Close vision, distance vision, and ability to adjust focus.
  • Regular to frequent travel to various company offices and other locations.
  • Reading and analyzing reports and data, including computer usage.